Shipping policy

Shipping & Returns Policy

Last Updated: September 30, 2026

At Halo Labs, we want your order to arrive safely and as quickly as possible. This Shipping & Returns Policy explains our shipping process, delivery expectations, returns, refunds, and what to do if there is an issue with your order.

Shipping

Where We Ship

Halo Labs currently ships to addresses within the United States only.

Processing Time

Orders are typically processed and prepared for shipment within 1 business day after the order is placed.

Orders placed on weekends or holidays may begin processing on the next business day.

Shipping Cost

We offer free shipping on orders over $50.

For orders under $50, applicable shipping charges will be displayed at checkout before you complete your purchase.

Delivery Time

Our estimated delivery timeframe is 10 days or less after your order has been processed and shipped.

Delivery times are estimates and may vary depending on the shipping carrier, destination, weather, holidays, or other circumstances outside of Halo Labs' control.

Order Tracking

Once your order has shipped, tracking information will be provided through the Shop app when available. Please use the tracking information provided to monitor your shipment's progress.

Lost or Delayed Packages

Once an order has been shipped and transferred to the carrier, Halo Labs is not responsible for packages that are lost, delayed, misdelivered, or otherwise handled incorrectly by the shipping carrier.

If your tracking information indicates an issue with your shipment, we recommend contacting the shipping carrier directly using the tracking information associated with your order.

Damaged Packages

If your order arrives damaged during shipping, please contact Halo Labs as soon as possible.

Depending on the circumstances, you may be eligible for a refund or return for an item damaged during shipment.

Please contact us at austin.loeffler11@gmail.com with your order information and details about the damage so we can review the situation.

Returns

Halo Labs accepts returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unopened.

  • The product must be in its original condition and packaging.

  • The return request must be made within 30 days of delivery.

  • Proof of purchase or order information may be required.

Products that have been opened, used, installed, or otherwise altered may not be eligible for return.

How to Request a Return

To request a return, contact us at:

austin.loeffler11@gmail.com

Please include your order number and a brief explanation of your return request.

If your return is approved, we will provide instructions for sending the product back to Halo Labs.

Refunds

Once an eligible return has been received and inspected, Halo Labs will process the applicable refund.

Refunds may take additional time to appear in your original payment method depending on your bank or payment provider.

Refunds are not available for packages that are lost or mishandled by the shipping carrier.

Return Exclusions

Returns may not be accepted for:

  • Products that have been opened or used.

  • Products that are no longer in their original condition.

  • Products damaged after delivery through customer use or handling.

  • Items that do not meet the eligibility requirements outlined above.

  • Products damaged during shipping may be handled separately under our damaged-package policy.

Contact Us

If you have questions about shipping, returns, refunds, or an order, please contact Halo Labs:

Email: austin.loeffler11@gmail.com

We will do our best to help resolve your issue as quickly as possible.

Halo Labs
United States